Does Mush Superfood ship internationally?

Yes, we ship worldwide! Your order will be delivered between within 5-10 business days. Please note that the shipping costs will vary, depending on the destination. The shipping costs will be shown at checkout upon selection. All import duties, taxes and shipping charges are the buyer’s responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.

Delivery time (Europe and UK)

In The Netherlands, Belgium, and Germany we aim to deliver within 1-3 business days. Delivery timeframes to other countries in Europe and the UK will be between 3-5 business days. The delivery timeframes can vary over public holiday periods due to overwhelming demand on postal services. Please expect delays on estimated delivery times and customer service response from delivery providers. Thank you for your understanding.

How do I return an item?

To return a product, please ship them back within 14 days of receiving your parcel. please send an email for the return information.

 

For any faulty or incorrect items please contact us at info@mushsuperfood.com as soon as possible. Please do not return these products to Mush Superfood until we have replied to your email.

 

Please note that it will take 14 days for your return to be processed once received. Once your return has been processed, you will be issued with a store credit that will be valid for 30 days.

 

We do not cover postage costs on ‘change of mind’ returns. This is the responsibility of the customer returning the products.

 

Unfortunately it is not possible for us to accept returns on items that may have triggered an allergic reaction. It is the customers responsibility to be aware of any sensitivities or allergies they may have.

 

Please do not return the products when opened since they are perishable.

 

I received an incorrect item / there is an item missing from my order

 

If for any reason there is an issue with your order, if it is incomplete or incorrect, please email us at info@mushsuperfood.com as soon as possible and include the following information:

 

  • Your order number
  • The item your ordered
  • The incorrect item you received

Shipping costs

  • Netherlands € 3,90
  • Belgium € 6,95
  • Germany € 6,95

Free shipping 50,- and above

 

  • Rest of Europe € 9,-
  • Rest of the World € 20,-
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